Business ProfileforSurf Internet
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Surf internet reviews
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Business Profile for Surf Internet
Surfbroadband purchased an internet company I was purchasing my internet needs through. I live in a rural area with trees that can obstruct the signal if weather gets bad. I called to see about the option of increasing my speeds to possibly stream. The customer service was very helpful. Taking my bill from $40 unlimited to $79 with some caps. I never reached due to the fact I never could stream because apparently if alot if user are on it slows the service. So I used it when I could. Mostly on my phone. In approximately June 2020 I had seen a tech at a local gas station ask him about why my service so spotty and could it be fixed. He suggested upgrading my wireless router because they were doing updates to the service. I did this not once but twice. I purchased the nesting wireless routers as suggested when I hooked them up I seemed to get internet only in the back of my house. I would ask why they said maybe I needed stronger routers. Finally in Aug 2023 I called and got transferred to a tech on the phone he ran a check. Said my signal was bouncing all-over he had never seen anything like this. He would send a field tech out it would be 5 days. So the field tech comes and was here for 3 hrs. Frustrated he comes in to tell us our system was not compatible with their system they updated 2 yrs ago. And the wires were rusted off the satellite. We would hear from his boss to refund 2 yrs. Back to us. Because we cant get their service due the trees. They refuse to return my $79 for the 24/30 months I was not compatible with their new system. They claim it trickle in here and there and that I didn’t complain. Which I did. But gave up when no one could help. I just want refunded for services non rendered. When it was bad service 3 other providers tried and couldn’t get service here. I have hughsnet. A different kind of internet. I believe I should get refunded.