IMPORTANT – UPDATED Server Changes and Related Issues – News / Announcements – PIA Support Portal
Recently, we have been receiving reports from users running into issues connecting to the PIA browser extension on their devices. As we investigate this matter further, we urge all users that are experiencing connectivity issues to clear the cache and cookies within their web browser, as well as reinstall the VPN client and ensure you are using the latest version of the browser extension (Version 3.1.1).
Connection Issues with Browser Extension
Recently, we have been receiving reports from users running into issues connecting to the PIA browser extension on their devices. As we investigate this matter further, we urge all users that are experiencing connectivity issues to clear the cache and cookies within their web browser, as well as reinstall the VPN client and ensure you are using the latest version of the browser extension (Version 3.1.1).
As an alternative, we recommend using the desktop application to remain protected amid this issue. While the browser extension only encrypts the browser it’s being utilized on, the desktop client protects the entirety of the device and offers a Split Tunneling option if you would like to exclude an application from the VPN tunnel.
If you are interested in assisting us with addressing this issue, you can reach out to us through our Helpdesk and get in touch with one of our support agents. We apologize for the inconvenience caused by this matter and hope to have things sorted out soon. We appreciate your understanding!
IMPORTANT – UPDATED Server Changes and Related Issues
In an effort to ensure that users are aware of current issues, we would like to make you aware of a number of important issues that may impact performance as we work to transition to our Next Generation network of servers. Throughout this process, it is possible that there will be changes that temporarily impact the performance of the VPN. However, these issues are expected to be temporary and we are confident that the results of these changes, will have an overwhelmingly positive impact on performance and your VPN experience.
As part of the process of sunsetting our legacy network, per our blog post here, we have removed the Austria region from the legacy server list. If you have not already done so, please open the settings within the application and switch to Next Generation.
Current Issues
Servers Outages and Maintenance
- [NEW] Our datacenter is Sydney, Australia is reporting a hardware related issue that may impact connectivity or functionality when connected. If you experience issues, please connect to an alternative Australia server.
Streaming Outages and Changes
- BBC iPlayer is currently inaccessible while connected to our UK servers – Current Gen and Next Gen. No ETA for a resolution for this issue.
- Netflix Japan content is currently unavailable. Our DevOps team is aware of the issue and we are working on a resolution.