The NordVPN application does not open

Always make sure you have the most up-to-date version of your app (premium providers like NordVPN perform regular testing to catch and fix bugs ASAP). You can also try resetting or reinstalling your software if the problem persists. Consider closing some background programs and cleaning up your disk space.

VPN not connecting: The biggest problems and how to fix them

An important and confidential call. An online exchange of sensitive data. In these tense and stressful situations, you want everything to be safe and secure, so you use a VPN service. And then a “VPN not working” error hits you. Sounds terrible? It could be even worse if you’re connecting from a country with internet restrictions and a low internet freedom index. Read on to find out how to fix your VPN connection problems.

May 17, 2023
Время чтения: 15 мин.

Blocked ports, outdated VPN software, or a malfunctioning router can cause VPN connection issues. Learn how to fix various “VPN not connecting” problems below.

• How to fix a VPN that’s not working?
• Why is my VPN not connecting?
• Why is my VPN not working on my phone?
• Why is my VPN broswer extension not working?
• Why is my VPN connection so slow?
• Why does my VPN keep disconnecting, and how can I fix it?

How to fix a VPN that’s not working?

If your VPN software is not working properly, you can take the following actions:

• Check your internet connection.
• Try a different server location.
• Restart your device.
• Check your VPN settings and open ports.
• Disable firewall or antivirus.
• Reinstall your VPN software.

If none of the above methods helped to fix your VPN issues, it’s time to contact your VPN provider.

Let’s dive into the details and discuss how you can fix your VPN problems. These VPN troubleshooting tips also apply if you use Android or iPhone devices.

Why is my VPN not connecting?

If your VPN is not connecting, you can try a few ways to fix the issue:

1. Check your internet connection

If your connection keeps dropping in and out, your VPN won’t connect properly. Here are four things you can do to help restore your internet connection:

• Disconnect and reconnect to your Wi-Fi network.
• Restart your router.
• Check your router’s ethernet cable to see if it’s connected or damaged.
• Contact your internet service provider (ISP) if you still need help restoring your connection.

If NordVPN keeps disconnecting because you have an unstable internet connection, don’t worry. NordVPN’s built-in Kill Switch feature will immediately take all of your devices offline to protect your privacy.

If you think your internet is too slow we’ve also got tips on how to increase your Wi-Fi bandwidth.

2. Check your credentials

The second thing you can do when troubleshooting a VPN connection issue is to check your login credentials. Double-check that you have entered your login credentials correctly because a simple mistake or a typo can prevent you from connecting to the VPN. If you use NordVPN, you can easily check them via the user control panel, which can be accessed in your NordVPN account. Choose NordVPN under “Dashboard” on the left. Then scroll down to “Advanced configuration” and see your username and password in the “Service credentials” (manual setup) section. And make sure your account hasn’t expired.

If you forgot your credentials, try resetting your password or contacting your VPN provider’s customer support team for help. NordVPN users can follow these easy instructions on how to reset your NordVPN password. Make sure you use complex passwords for your VPN account and change them often to stay safe. You can use our secure NordPass tool to store them.

If you run VPN software on your router, make sure you have the right service credentials entered for it — they are separate from your VPN account. If they are incorrect, you won’t be able to connect to a VPN server.

When downloading a VPN, make sure you’ve chosen a reliable one because there are multiple VPN scams out there, from fake VPNs to illegally resold cracked VPN accounts. If you have doubts, here is how to check if your NordVPN is legit.

3. Check your VPN server status

VPN servers can occasionally experience downtime or connectivity issues, which can prevent you from connecting to the VPN. To check whether your preferred VPN server is working, you can try connecting to a different server location and see if that resolves the issue. For example, if you’re struggling to connect to a VPN server in the UK, just try disconnecting and then selecting a Link server in Germany.

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Stay safe with the world’s leading VPN

4. Check your VPN protocol and ports

Changing the protocol you use to connect to the VPN can solve connectivity and speed issues. Simply choose a different protocol in your VPN app. NordVPN uses the NordLynx protocol by default, but it has another great option — the OpenVPN protocol, which is also known for its reliability — so try switching to it.

VPNs require specific ports to be open for the connection to work properly. The most common connection ports VPN services use are port 500 for UDP and port 443 for TCP. If these ports are blocked by your ISP or closed on your network, you may experience connectivity issues. You can check whether the necessary ports are open or try changing your default port setting.

For NordVPN to work, the 443 TCP and 1194 UDP ports need to be open. Your firewall or router must also allow VPN passthrough. You can activate VPN passthrough for different protocols through your router settings. Just note that NordVPN does not offer port forwarding. The app blocks all ports except the ones your VPN software needs to operate. This makes you safer, as open ports create lots of security risks.

5. Look for VPN software issues

VPN software, much like any other software, can crash or experience glitches and bugs from time to time. Using NordVPN and suspect there might be a bug? Participate in our Bug Bounty program if you are willing to look into it more closely. If you’re right about the bug — we will reward your efforts!

Always make sure you have the most up-to-date version of your app (premium providers like NordVPN perform regular testing to catch and fix bugs ASAP). You can also try resetting or reinstalling your software if the problem persists. Consider closing some background programs and cleaning up your disk space.

Your VPN settings may also be causing issues. You can easily reset them to default if you suspect something is wrong. And regularly check for and install VPN software updates.

6. Check the firewall blocking

Firewalls can block VPN traffic or prevent the VPN client from connecting to the server, which can cause connectivity issues, so it’s important to check whether your firewall is blocking the VPN connection. To check whether your firewall, including the Windows Defender Firewall, is the reason behind VPN blocking, try temporarily disabling it or adding an exception for the VPN client in your personal firewall settings.

7. Restart your VPN app

Restarting your VPN app will force it to make a new connection to the internet, providing the connection is stable.

• Close the VPN app completely. Depending on your device, you may need to swipe it off the screen or use a task manager to force-quit the app.
• Wait for a few seconds to allow the app to fully shut down.
• Reopen the VPN app by tapping on its icon.
• Once the app has reopened, try connecting to your VPN account and select any server again to see if the issue has been resolved.

8. Reinstall the latest version of your VPN app

The latest version of your VPN app will have fixed any bugs and security flaws that were harming its performance. Here are the general steps you can follow to reinstall your VPN app:

• Uninstall the existing VPN app from your device.
• After uninstalling the app, restart your device to ensure that any remaining app data is cleared from your device’s memory.
• Download and install the latest version of the VPN app from your app store or provider website. Download the latest version of NordVPN.
• Open the reinstalled VPN app and sign in to your account.
• Newly configure the VPN settings as needed and try connecting to the VPN server to ensure that it is working properly.

9. Contact customer service

If none of these methods help, contact your provider’s customer support and inform them of your concerns. NordVPN support is available 24/7, so you can reach us anywhere, anytime.

Online security starts with a click.

Stay safe with the world’s leading VPN

Why is my VPN not working on my phone?

If your VPN app isn’t working on your mobile Android or iOS device, you may not have granted the necessary access for the app.

In most apps, all you need to do is:

• Open your phone’s settings menu.
• Tap on the “Network and internet” option.
• Look for the “VPN” section. If you can’t find it, use the search function.
• Find the specific VPN you want to edit and tap on the “Settings” option next to it.
• Modify the VPN settings as needed. Once you have made the desired changes, tap on “Save” to apply them.

Constantly switching between mobile data and Wi-Fi can also cause VPN issues — your VPN connection might break down. To fix the issue try these VPN troubleshooting tips for Android or iPhone devices.

Why is my VPN browser extension not working?

A VPN browser extension may not be working as expected for several reasons. One common issue is that the extension may be incompatible with the browser you are using or may not be supported on the operating system you are using.

Another possibility is that the VPN extension may not be properly installed or configured, which can result in connection errors. Try to restart or reinstall your VPN extension for Chrome, Firefox, Edge, Opera, or other browser.

Additionally, you can check if your chosen VPN provider offers limited features for its extensions. You can also check if you have the latest browser extension version or your browser’s security settings.

Why is my VPN connection so slow?

Even though premium VPN services do not slow down your internet significantly, you may sometimes experience speed drops, especially with poorly configured VPNs. Below are some tips on how to fix your VPN problems.

1. Run a speed test

First, we recommend you run a speed test to see whether the problem lies with your slow VPN or your ISP. Check the differences between the speeds with and without VPN software.

Your VPN connection speed can slow down due to an overloaded VPN server. When too many users connect to the same server, the VPN connection speed drops. This is especially true about free VPNs that cram too many users to few servers. Free VPNs may also lack maintenance capabilities and proper encryption, which in turn diminishes the quality of your experience using a VPN.

2. Switch to a different VPN server

As mentioned above, VPN server performance might differ depending on user proximity and server load. Try connecting to a VPN server that is closer to your physical location and is less busy.

The NordVPN application does not open

If you have the NordVPN application installed, but can’t get it to run, try the following to fix the issue:

1. Install the latest version of NordVPN. We have a handy tutorial on how to uninstall the NordVPN application from your device. This guide helps you to install a new version.
2. Check the application tray (on Windows devices, it is usually located in the bottom-right corner of the screen) because the app might already be running there.
3. Try resetting the NordVPN application.
4. If you use antivirus software, add exceptions for the NordVPN app.
5. Restart your computer.

Related Articles

• Setting up a router with NordVPN
• Installing and using NordVPN on Debian, Ubuntu, Raspberry Pi, Elementary OS, and Linux Mint
• How to configure your Asus router running original firmware (AsusWRT)
• Connecting from a country with internet restrictions

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Can’t Login to NordVPN? Here’s How to Fix It

There are a few reasons why you might not be able to login to your NordVPN account or client. Maybe you’ve forgotten your username or password, maybe two-factor authentication is giving you trouble, or maybe there’s a connection problem.

Whatever the reason, we’ll help you get back up and running in no time.

Table of Contents:

• NordVPN Username and Password Not Working
• Two-Factor Authentication Issues with NordVPN
• Connection Problems When Trying to Login to NordVPN
• Temporarily Blocked IP Address by NordVPN
• Expired or Cancelled NordVPN Subscription
• Conclusion

NordVPN Username and Password Not Working

If you’re having trouble logging in to your Nord account, don’t worry – you’re not alone. Many NordVPN users have reported this issue.

There are a few possible reasons why you might not be able to login. Maybe you entered your username or password incorrectly.

Or, maybe NordVPN is experiencing an issue with its servers. Whatever the reason, there are a few things you can try to login to your account.

First, make sure you’re entering your username and password correctly. If you’re still having trouble, try resetting your password.

If that doesn’t work, contact NordVPN customer support for help.

Still Can’t login to NordVPN?

Don’t worry – there are a few things you can try.

Two-Factor Authentication Issues with NordVPN

If you’re like many people, you use a VPN service to protect your online activity from prying eyes.

But what happens when you can’t login to your VPN?

This can be a frustrating experience, especially if you’re not sure what’s causing the problem. There are a few possible reasons why you might not be able to login to NordVPN.

One possibility is that you’re not using the correct login credentials. Make sure that you’re using the right username and password for your account.

Another possibility is that your account has been locked due to suspicious activity. If this is the case, you’ll need to contact NordVPN customer support to resolve the issue.

Must Read Does NordVPN Work on PC? Here’s What You Need to Know

Finally, it’s possible that there’s an issue with NordVPN’s servers. If you’re unable to connect to a server, try connecting to a different one.

If you’re still having trouble, you may need to contact NordVPN customer support for assistance.

Connection Problems When Trying to Login to NordVPN

There are a few possible reasons why you might not be able to connect. One possibility is that your NordVPN account has expired.

If this is the case, you’ll need to renew your subscription. Another possibility is that your NordVPN login credentials are incorrect.

Make sure you’re using the right username and password. If you’re still having trouble, try contacting NordVPN customer support.

They should be able to help you troubleshoot the issue and get you back up and running.

Temporarily Blocked IP Address by NordVPN

If you’re reading this, it’s likely because you’ve been temporarily blocked from logging into NordVPN. This can happen for a number of reasons, but most commonly it’s because too many people are trying to log in from the same IP address or because you are having connectivity issues.

Don’t worry, though, this is usually just a temporary error and you should be able to log back in within a few hours.

In the meantime, here are a few things you can do:

• Try logging in from a different device or location.
• Wait a few hours and try again.
• Contact NordVPN customer support for help

We hope this article was helpful in getting you back online.

Expired or Cancelled NordVPN Subscription

There can be a number of reasons why your subscription may have expired or been cancelled, and we’re here to help you troubleshoot the issue.

First, make sure that you’re using the correct login credentials. If you’re unsure of your username or password, you can always reset them by clicking the “Forgot Password?”

Link on the login page. If you’re still having trouble logging in, it’s possible that your subscription has expired or been cancelled.

Must Read How to activate or deactivate NordLynx?

To check the status of your account, simply visit the NordVPN website and click on the “My Account” tab. From there, you should be able to see whether or not your subscription is still active.

If your subscription has expired or been cancelled, don’t worry – you can always renew it by clicking the “Renew Now” button on the “My Account” page. Alternatively, you can also contact NordVPN customer support for assistance.

In Summary: If you’re having trouble logging in to NordVPN, make sure you’re using the correct credentials and that your subscription is still active.

Conclusion

We just showed you how to fix the most common login issues and connections errors by troubleshooting connectivity and other type of connection issues.

Whether you’ve forgotten your username or password, are having trouble with two-factor authentication, or are experiencing connection problems, we can help get you back up and running in no time.

If you are looking for a VPN provider that offers all the features you need, look no further than NordVPN. With their cutting-edge technology and wide range of servers, NordVPN is perfect for anyone who wants to stay secure online.

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Dan is a technology reporter from San Jose, California, currently living right in the heart of Silicon Valley. Raised around tech, he’s found interests in various gadgets and the companies that make them for years. When not blogging about tech, he can be found hunting for music, shredding the slopes in South Lake, or whipping up a dish for friends in the kitchen.