Logging me out of websites constantly
Your order invoice opens in a new browser window.
Avast Account – FAQs
An Avast Account is a portal for managing your paid Avast subscriptions. On your Avast Account you can find information about:
- Subscriptions: Find tools and information to help you manage your Avast subscriptions. Options include download links for all of your purchased products, valid activation codes, and the number of devices where you are currently using the subscription.
- Billing: Check the next billing date for each subscription, change your payment card details, and unsubscribe directly via your Avast Account if you do not want to be charged again for a subscription.
- Order history: Review your complete Avast order history. Options include requesting a refund, finding your Order ID number, and retrieving an order invoice.
Is an Avast Account created automatically for me when I purchase an Avast product?
No. An Avast Account is not automatically created when you purchase an Avast subscription. You can create an Avast Account manually with an email address that is not already linked to a different Avast Account. Any Avast subscriptions previously purchased using this email address automatically appear in your account.
How can I create an Avast Account?
To create a new Avast Account, click the button below:
To ensure that a previously purchased Avast subscription appears automatically in your new Avast Account, register the Avast Account with the same email address that you provided at checkout. Optionally, you can use your Google, Apple, or Facebook account to sign in to your Avast Account if it is the same the email address that you used for the purchase.
For detailed instructions on how to create an Avast Account, refer to the following article:
What if I don’t know the password or email address for my Avast Account?
I don’t know my password
You can reset your password using the recover password page.
For detailed instructions, refer to the following article:
I don’t know my email address
We recommend checking if an email address is already in the Avast Account database:
- Go to the recover password page.
- Enter the email address that you think may be correct, and click Continue.
If you see the message An account with this email doesn’t exist – yet, the email address is not registered. You can create a new Avast Account with this email address or try entering a different email address.
How can I add another email address to my Avast Account?
If you purchased a subscription using another email address, you can link that email to your Avast Account to have all your subscriptions under one account. To manually link a subscription to your Avast Account:
- Sign in to your Avast Account using the link below:
- https://id.avast.com/sign-in
- Click Go to account settings on the Account settings tile.
- Scroll to the Email management section and click + Add another email.
- Enter the new email address and your current Avast Account password, then click Add.
An Avast subscription cannot appear in more than one Avast Account simultaneously. If you have two Avast Accounts with active subscriptions that you would like to have under one Avast Account, you can delete one account and add the associated email address to the other account.
Subscriptions
Where can I find information about my Avast subscriptions?
To see a list of your Avast subscriptions:
- Sign in to your Avast Account using the link below:
- https://id.avast.com/sign-in
- Click Manage subscriptions on the My Subscriptions tile.
The My Subscriptions screen displays your Avast subscriptions.
For more information about the available options, refer to the following article:
If an Avast subscription does not appear in your Avast Account, refer to the following section in this article for advice: What if a subscription does not appear in my Avast Account?
How can I cancel a subscription via my Avast Account?
It is not possible to cancel an Avast subscription purchased via Google Play Store or the App Store using your Avast Account. To learn how to cancel a subscription via one of these vendors, refer to the following article: Canceling an Avast subscription via Google Play Store or the App Store.
Follow these steps:
- Sign in to your Avast Account using the link below:
- https://id.avast.com/sign-in
- Click Manage subscriptions on the My Subscriptions tile.
- Click Unsubscribe under the subscription that you want to cancel.
For detailed instructions on how to cancel an Avast subscription via your Avast Account, refer to the following article:
If a subscription is not visible in your Avast Account, ensure that the email address used for the purchase is the same. If the email address is not the same, you can add it to your account. For detailed instructions, refer to the following section: What if a subscription does not appear in my Avast Account?
How can I change my payment card details for an Avast subscription?
To update the payment card details for an Avast subscription via your Avast Account:
- Sign in to your Avast Account using the link below:
- https://id.avast.com/sign-in
- Click Manage subscriptions on the My Subscriptions tile.
- Click Update payment card in the box for the relevant subscription.
Your new payment details are now saved.
For detailed instructions, or to learn about other methods for changing your payment details, refer to the following article:
How can I use Family Sharing?
The Family Sharing feature in your Avast Account allows you to share an Avast subscription with up to 5 other people.
For more information about Family Sharing, refer to the following article:
Where can I see how many devices my subscription is being used on?
To view the number of devices currently using a subscription:
Devices appear in your Avast Account within 2 hours after an Avast subscription is installed and activated on the device.
- Sign in to your Avast Account using the link below:
- https://id.avast.com/sign-in
- Click Manage subscriptions on the My subscriptions tile.
- The number of devices using each subscription is shown next to Currently used on.
How can I manage the devices using my subscription?
The Devices tile is currently only available for Avast One subscriptions.
The Devices tile allows you to view the details of each device your Avast subscription is active on. A new device automatically appears in your Avast Account device list within 2 hours after you install and activate the app on the device.
To see a list of devices using your Avast subscriptions:
- Sign in to your Avast Account using the link below:
- https://id.avast.com/sign-in
- Click Devices overview on the Devices covered tile.
- The following options are available:
- Edit: Change the device type (Desktop, Phone, or Tablet) or name for quick recognition.
- Signed in as: Shows the email linked with the Avast Account subscription.
- Last seen: Shows the date the app was last used on this device.
- Subscriptions on this device: View the subscriptions used on this device. Additionally, click Subscription details to go to the My Subscriptions screen.
- Remove this device: Sign out of your subscription on this device and disable premium features.
- Add a new device: Shows the instructions for installing and activating the app on a new device.
Order history
How can I see my order history?
Follow these steps:
- Sign in to your Avast Account using the link below:
- https://id.avast.com/sign-in
- Click See your order history on the Order history tile.
The Order history screen displays a full list of your transactions with Avast.
The Order history screen does not show purchases that were processed by Google Play Store or the App Store. Additionally, you only see payments made using the email addresses that are linked to your Avast Account. You can check which email addresses are currently linked to your Avast Account via Account settings ▸ Email management.
How can I find my Avast order ID number?
Follow these steps:
- Sign in to your Avast Account using the link below:
- https://id.avast.com/sign-in
- Click See your order history on the Order history tile.
- The order number for each transaction is shown under Order ID.
For detailed instructions on how to locate your Avast order ID number, refer to the following article:
How can I request a refund?
If you are not completely satisfied with your Avast product, contact us within 30 days of purchase to receive a full refund. To request a refund directly via your Avast Account:
- Sign in to your Avast Account using the link below:
- https://id.avast.com/sign-in
- Click See your order history on the Order history tile.
- Click Request a refund next to the order that you want a refund for.
The Request a refund option only appears next to orders that are eligible for a refund.
Your refund request has now been submitted for processing. You will be notified by email when the request has been processed.
For payments made by credit/debit card or PayPal, the refund process can take up to 7 business days. For other payment methods, the refund process can take up to 14 business days.
To learn about other methods for requesting a refund, refer to the following article:
How can I retrieve a copy of my order invoice?
- Sign in to your Avast Account using the link below:
- https://id.avast.com/sign-in
- Click See your order history on the Order history tile.
- Click Get invoice in the box for the relevant Avast purchase.
Your order invoice opens in a new browser window.
Customers from the European Union and several other countries (for example, Canada and Australia) may download a VAT Invoice or a credit memo in PDF format. Customers from the rest of the world may print the invoice by clicking Print.
Settings and Usage
What is Anti-Theft?
Avast Anti-Theft is not included in Avast Mobile Security version 6.56 and later. However, if Anti-Theft is already active on your device and if you are using Avast Mobile Security version 6.56 or older, then Anti-Theft will continue to work until September 30 2023. For more information, refer to the following article: Avast Anti-Theft Discontinuation – Frequently Asked Questions.
Anti-Theft allows you to connect to your lost or stolen Android device, and execute commands remotely from your Avast Account. You cannot control a missing device unless Avast Mobile Security for Android is already installed on the device, and the following requirements are met:
- The device is turned on and connected to the internet.
- The Anti-Theft feature is enabled on the device.
Refer to the following article for instructions on controlling a lost or stolen device via your Avast Account:
What is the Community forum?
To access the Avast Forum, click Go to forum on the Community forum tile on the main Avast Account screen. This channel is monitored by Avast employees and is a quick way to ask questions and discuss Avast products with other users.
We cannot guarantee that all questions posted in the Avast Forum will receive a response directly from an Avast employee.
What is 2-step verification?
For extra security, you can protect your Avast Account with 2-step verification. When you enable 2-step verification, you need to enter your password and a verification code from the Google Authenticator app each time you sign in. For detailed instructions, refer to the following article:
How can I manage the email addresses that are linked to my Avast Account?
- Sign in to your Avast Account using the link below:
- https://id.avast.com/sign-in
- Click Go to account settings on the Account settings tile.
- Scroll to the Email management section to view the email addresses that are currently linked to your Avast Account. The email address that you use to sign in to your Avast Account is marked as your Primary email.
The following options are available:
- + Add another email: Link an additional email address to your Avast Account. You can add multiple email addresses to your Avast Account, but one email address cannot be linked to more than one account.
- Set as primary: Make this the email address that you need to enter when you sign in to your Avast Account.
- Delete: Remove this email address from your Avast Account along with all of the linked subscriptions and payments. You cannot remove your Primary email address.
How can I change my Avast Account password?
For detailed instructions on how to change your password, refer to the following article:
Can I delete my Avast Account?
Yes. If you delete your account, your subscriptions won’t be affected, but it will be more difficult for you to manage them on your own. You also might lose access to some features within your apps and some sharing options.
To delete your Avast Account:
- Sign in to your Avast Account using the link below:
- https://id.avast.com/sign-in
- Click Go to account settings on the Account settings tile.
- Scroll to the Delete account section and click Delete Account.
- Click Continue deleting.
Troubleshooting
What if a subscription does not appear in my Avast Account?
When you purchase an Avast subscription via the official Avast website, the subscription automatically appears in your Avast Account if the email address that you provide at checkout is linked to your Avast Account. You can check which email addresses are currently linked to your Avast Account via Account settings ▸ Email management.
If you provided a different email address at checkout, you can manually add the missing subscription to your Avast Account. For instructions, refer to the following article:
- Avast subscriptions purchased via Google Play Store or the App Store
- Avast Premium Tech Support
- Avast Driver Updater
- Avast Virus Removal
- Avast free apps
- Canceled subscriptions
Why do I see the error message ‘Authorization Error 400: admin_policy_enforced’?
This error message appears when you try to sign in to your Avast Account using the Continue with Google option while you are signed in to a corporate Google Account managed via Google Apps Device Policy. To resolve this issue, try one of the options below:
- Return to the Avast Account sign in page. Rather than using the Continue with Google option, manually enter your Avast Account credentials, then click Continue.
- Return to the Avast Account sign in page and select Continue with Google. From the list of Google Accounts that appears, select a non-corporate Google Account (for example, your personal Google Account). If prompted, enter your Google Account credentials.
You are now signed in to your Avast Account.
To sign in to your Avast Account via Continue with Google, you must choose a Google Account with an email address that is linked to your Avast Account. However, it does not need to be the Primary email address for your Avast Account.
Why is my Avast Account locked?
Every time you sign in to your Avast Account, we automatically scan known data breaches to ensure that your password is safe. If we find that the password you use to access your Avast Account was leaked online in another service’s data breach, we immediately lock the account. To unlock your Avast Account, you need to reset your password.
For detailed instructions, refer to the following article:
Why didn’t I receive the password reset email?
The password reset email, sent from the Avast email address [email protected], may be marked as spam and moved to your spam folder.
How can I turn off 2-step verification?
For detailed instructions on how to disable 2-step verification for your Avast Account, refer to the following article:
- All Avast consumer software products
- All supported platforms
Logging me out of websites constantly
Hi there, I recently bought the pc utility and security tools with avast and laplink software bundle from Humble Bundle, and have installed and activated all of the Avast programs and subscriptions that came with it, which is great as hopefully it should be keeping my computer safe.
I was originally just using Avast One, and working off of that, but I have always like having a cleaning tool at the very least on my computer.
The issue I’m having is that one of the programs is logging me out of some websites, and I’m pretty sure its Avast as this has only been happening since yesterday when I installed them all, and its happening on multiple websites. I’ve tried flicking through to see if I can figure out what is causing it, but I’m really unsure what it could be, or even how to pinpoint the issue without just turning random settings on and off.
Does anyone have any ideas?
- Windows version – Windows 10 Home 22H2
- Avast edition – Premium Security, SecureLine VPN, Cleanup Premium, AntiTrack, Driver Updater, and Breachguard
- When the problem first happened, and when it repeats, what triggers it – Mentioned above
- Any steps you already took to try fixing the problem – Mentioned above
- Any recent changes to your system, its configuration, or your network – Mentioned above