Private Internet Access Review 2023: The Good & Bad

If streaming content is important to you, check out this guide to the best VPNs for streaming.

The Best No Log VPN Service for Increased Digital Privacy

PIA abides by a strict, independently audited No Logs policy that was proven in court.

• Enable VPN protection on unlimited devices simultaneously
• Connect to RAM-only servers in 80+ countries
• Enjoy our security-focused, completely open-source solution

What Does “No Log VPN” Mean?

A No Logs VPN doesn’t store any user activity or connection information. This means the VPN provider doesn’t track or record anything you do online, including which websites you visit and any data you transmit.

That said, the “No Logs” term is frequently misused for marketing purposes. In fact, many VPN providers make No Logs claims without providing any actual proof. This is especially worrying as some governments force providers to store user data for specific amounts of time.

Since a VPN reroutes all your traffic through its servers, choosing one that lets you verify its claims ensures your private data stays private.

Does PIA Keep Logs?

No. Specifically, PIA never keeps any records of your:

• IP address
• Bandwidth consumption
• Browsing history
• DNS queries
• VPN session timestamps
• Connection logs

PIA’s servers are RAM-only, which means even the most insignificant traces of your online sessions are automatically erased on reboot.

We don’t make you fill out any forms either. You only need the absolute minimum to sign up for PIA: an email address and a valid payment method. We also support anonymous payment methods, including cryptocurrency.

That said, don’t just take our word for it. PIA’s No Logs policy has been independently audited and approved by Deloitte. Better still, we stand out as one of the few VPN providers with a zero-log commitment proven in a court of law. We were repeatedly subpoenaed for logs, and on every occasion, we simply had no user data to share.

How Does a No Log VPN Policy Protect You?

A VPN that abides by an independently audited and proven No Logs policy protects your digital privacy by not storing any records of your internet activities.

Whatever you do online while using a No Logs VPN remains beyond the reach of third parties. That includes government agencies, advertisers, cybercriminals, and even the VPN provider itself.

Why Should I Use a No Log VPN?

There are 3 main reasons to use a VPN solution that doesn’t store logs:

Having peace of mind: Browse, stream, and play without worrying about the countless number of third-party snoopers taking a peek at what you do online.

Keeping your preferences to yourself: Prevent any potential outsiders from selling your browsing habits to advertisers or cybercriminals.

Staying safe from data retention laws: Rest assured that even if your government subpoenas a No Logs VPN provider to disclose your user data, they won’t be able to comply.

Types of VPN Logs

VPN tools can technically keep logs accounting for your entire online experience, including:

Connection Logs	Record error logs and the IP address of the VPN server you connect to.
Usage Logs	Track your online activities, including browsing history and data transferred.
IP Address Logs	Store your IP address, which can be used to help identify and locate you.
Timestamp Logs	Record when you connect and disconnect from the VPN server.
Bandwidth Logs	Monitor the amount of data transferred through the VPN.

Note that PIA’s uncompromising No Logs policy prevents us from logging any of this data. You can double-check that yourself because all PIA apps are open-source: dive in at any time to see if we’re practicing what we preach.

Why PIA Is the Best No Log VPN

We Have a Proven Record of Protecting Privacy

PIA’s No Logs policy has been repeatedly demonstrated in court. When authorities request data about our customers, we can’t provide it because we simply don’t have it — a fact that we’ve testified to multiple times.

PIA’s No Logs Policy Was Reviewed by an Independent Audit Firm

We don’t cut corners when it comes to your privacy. That’s why we commissioned Deloitte, one of the Big Four professional services firms, to audit PIA’s server network and management systems. Deloitte concluded that PIA’s servers don’t store any logs or other information that could be used to identify our users and pinpoint their activities.

We Don’t Track Your Activity

We don’t store any data when you use PIA. How long you use it and what you do while using it is none of our business. We even disabled all error logs and debug information on our servers, because we’re serious about not collecting any of your data. You can always see our Privacy Policy for more details.

Private Internet Access Review 2023: The Good & Bad

In this Private Internet Access VPN review, we set out to see how well the PIA VPN stacks up against today’s more intense competition. To do this, we purchased a PIA VPN subscription, researched the company’s background, and then thoroughly tested the PIA VPN apps. Here are just some of the questions this PIA review will answer for you:

• How fast are PIA servers in various locations around the US and Europe?
• How well do the VPN applications work?
• Does this VPN have any data leaks or security problems?
• Does it work well with Netflix and other streaming services?

We are going to get down into the details in this review, so let’s begin with an overview of our findings before getting our hands really dirty.

Private Internet Access overview

Here is a brief overview of the test results and research findings for this PIA review:

+ Pros

• User-friendly and secure VPN apps
• Several extra privacy and security features
• Tested and proven no logs VPN provider
• Low prices

– Cons

• Inconsistent speeds
• Based in the US (bad privacy jurisdiction)
• Does not work well for Netflix and streaming

Additional research findings:

• PIA support tests
• Convicted cryptocurrency criminal hired as the CTO of PIA
• Does PIA work well for torrenting?

Private Internet Access Pros

User-friendly and secure VPN apps

Private Internet Access offers a nice selection of VPN apps for desktop and mobile operating systems. Additionally, PIA also has browser extensions for Chrome, Firefox, and Opera browsers. Below you can see all of the PIA VPN apps:

Note: Most of the leading VPNs today support more than just desktop and mobile operating systems. For comparison, we pointed out in our Surfshark vs NordVPN report that both of these VPNs support gaming systems, Smart TVs, Firestick, routers, and all major desktop and mobile operating systems.

PIA Windows app

For this PIA review, we thoroughly tested the Windows VPN client. Overall, the Windows client feels polished and it’s also user-friendly. We also liked the “dark mode” design. Below you can see the PIA Windows client (app) which expands or collapses to reveal more settings and options. Here is the collapsed version displaying basic connection info:

The PIA VPN app hovers above the tray in the bottom-right corner of the desktop. In addition to all the features we covered above, the Private Internet Access desktop client also has:

• Light and dark modes
• Settings to open VPN client on system startup
• Connect on launch settings (to a specified VPN server)
• Different language settings
• Customizable DNS options
• Port forwarding
• Split tunneling

Overall the PIA desktop clients work well. It may be a decent choice if you want a user-friendly VPN for PC operating systems.

You can also use Private Internet Access on some types of routers. As we noted in the guide on the best VPNs for Apple TV, a VPN router is useful for protecting all types of devices in your household.

Security and privacy test results

Most people using VPNs today need a service that is secure and free of data leaks. And while data leaks are common with some free VPN apps, this is not something we should expect with a premium (paid) service that promises security.

So to test this, I ran both the Windows and Mac OS clients through some basic VPN tests and checks to identify leaks or broken features.

Below I’m testing the PIA Windows VPN client for leaks while connected to a server in Sweden. You can see in our test results below that we did not identify any leaks or problems with the PIA VPN apps.

I also tested the PIA Mac OS client and found it to be secure and without leaks. Although I’m not sure I would consider PIA to be one of the best VPNs for Mac, it may still be a decent choice for Mac users.

PIA also implements a good kill switch with their VPN apps, which will block traffic if the VPN connection drops for any reason. This ensures all traffic remains encrypted and protected by the VPN tunnel.

The PIA kill switch has three levels:

1. Off: does not block any traffic
2. Auto: blocks outside traffic when the VPN is on
3. Always: Also blocks all traffic when the VPN is off

In testing out the kill switch with various interruptions, everything appeared to work well.

Extra privacy and security features

Despite being a basic VPN service, Private Internet Access still offers some good privacy and security features.

In addition to the multi-level kill switch we discussed above, PIA also provides:

• Various data encryption options, including WireGuard
• A VPN ad blocking feature called PIA MACE
• Split tunneling feature
• Dedicated IP addresses are available

WireGuard support with mixed results

First, the WireGuard protocol is an excellent feature that usually offers big advantages with performance. However, in our tests for this PIA review, WireGuard speeds were not very good (we’ll examine slow speeds further below). Nonetheless, the WireGuard VPN protocol does still offer some advantages, including upgraded security and more reliability on mobile devices.

Below you can see the encryption options in the PIA Windows app:

In most cases, the WireGuard protocol offers big advantages over OpenVPN. For example, you can really see this in the recent NordVPN vs IPVanish comparison.

PIA MACE ad blocker

Another good feature offered by PIA is the ad blocker, which they call PIA MACE.

PIA MACE blocks domains for advertisements, trackers, and malware. Unlike some other ad blocker options, PIA MACE does not have the ability to white list certain domains, or adjust the filter settings. It is simply On or Off.

While some ad blocker is better than no ad blocker, I would not recommend using PIA MAC as your primary ad blocker. When I tested different VPN ad blockers, I found that PIA’s ad blocker did not block as many domains as other options.

In terms of VPN ad blockers, NordVPN, Surfshark, and Perfect Privacy performed better than PIA, while PureVPN and CyberGhost performed the worst. We compare and contrast the two in our Surfshark vs PIA guide.

Overall, PIA does well in terms of security and privacy features, even if the ad blocker is not very robust.

Split tunneling feature

Private Internet Access has added a split tunneling features. Split tunneling is very useful because there are some app, programs, and websites that are simply not compatible with VPNs. For example, many banking websites will block connections from VPN servers.

Split tunneling allows you to deal with this kind of problem without disconnecting the VPN. You configure the Private Internet Access VPN app to route “problem” traffic directly to the internet, while continuing to pass the rest through the encrypted VPN tunnel.

Dedicated IP addresses are available

For certain use cases, you need a dedicated IP address. If your use case necessitates such an address you already know it. Private Internet Access is one of the few VPNs that offers dedicated IP addresses. You have your choice of locations: United States, Canada, Australia, UK, and Germany. At the time of this review, adding a dedicated IP address to your Private Internet Access subscription would add $2.50 per month to the subscription cost.

PIA is a tested and proven “no logs” VPN

Many VPN services claim to be “no logs” – but few have actually been tested and/or verified.

Private Internet Access is one of the few verified no logs VPN services to survive real-world tests. There were two separate court cases where Private Internet Access was subpoenaed for data logs, but they could not provide any information.

The first court case occurred in 2016 when the FBI demanded logs concerning a PIA user who had allegedly been making bomb threats. As discussed in official court records, the only information PIA was able to provide was a cluster of VPN IP addresses that were allegedly used for the crime:

A subpoena was sent to London Trust Media [Private Internet Access] and the only information they could provide is that the cluster of IP addresses being used was from the east coast of the United States.

The second court case occurred in June 2018, when US authorities again demanded data logs for a criminal investigation. Once again, however, PIA was not able to provide any data on the accused VPN user:

John Allan Arsenault, general counsel for London Trust Media, a VPN company, testified about how many VPN companies, including his, intentionally don’t retain logs of internet activity of their clients so that they cannot be produced in response to subpoenas from law enforcement or others. London Trust Media operates the brand Private Internet Access (PIA), which owns several IP addresses used to hack Embarcadero Media.

Private Internet Access does not log user activity, such as what files they accessed or changes they made to a website.

While PIA has not undergone an audit to verify their “no logs” policies, such as with NordVPN and VyprVPN, these two court cases certainly validate their claims.

Court cases are indeed a good test to verify logging claims. After all, a court case revealed that PureVPN had been logging customer data and handing it over to US authorities, despite claiming to be a “no logs” VPN service. (You can get the details in our PureVPN review.)

You can read the PIA privacy policy for more info.

Low prices for PIA subscriptions

Private Internet Access has previously been among the best cheap VPNs on the market, with very affordable prices.

Right now there are three basic pricing tiers:

At under $3 per month with the two-year plan, PIA is very affordable. They currently do not offer any free trials. However, with a 30 day refund window, it does function like a free trial VPN allowing you to test the service and cancel if you don’t like it.

Refund policy – All plans come with a 30 day refund policy, which is about average for the VPN industry. Reading through the Terms of Service, I did find a few exceptions to the 30 day refund window:

Due to limitations with 3rd party payment processors, certain accounts cannot be refunded by PIA directly. Accounts purchased through the Apple Store, Giftcards or 3rd party deal sites, can only be refunded by the payment processor.

It’s interesting to see a mention of “Giftcards” in the refund policy since PIA does not offer that payment option anymore. You will also be denied a refund if you “materially breach” any part of the Terms of Service.

Payment options – At the time of this PIA review, they currently offer four different payment methods, as you can see below:

This is a pretty good selection of options. Some VPNs do not even support cryptocurrency payments, as we noted in the IPVanish review. So overall this is another strong point for PIA.

Now let’s move on to some of the drawbacks with Private Internet Access.

Private Internet Access Cons

Now that we’ve covered some of the pros of PIA, we’ll look at the cons.

Inconsistent speeds

One of the biggest drawbacks we noted in this PIA review was with performance. This was somewhat surprising, however, since most VPNs that support WireGuard have excellent performance. With PIA, I ran numerous speed tests on a 500 Mbps internet connection (baseline speed) from my testing lab in the United States.

In order to give PIA the best performance test possible, I selected the WireGuard VPN protocol and ran speed tests with the latest version of the PIA Windows client. Now let’s examine the results.

Here was a PIA server in Seattle at 41 Mbps:

This is really bad. Getting only 41 Mbps on a 500 Mbps connection is definitely slower than average. So let’s examine some other locations.

Here was a PIA server in Los Angeles, California at 85 Mbps:

While this is better than the previous test result, it is still quite slow. We should be getting speeds over 200 Mbps, especially with the WireGuard protocol.

Next, I tested a PIA server in New York, which gave me about 23 Mbps.

With PIA servers in the United States, it is clear that this is a slow VPN.

For the final speed test, I decided to try a location across the pond in the United Kingdom. Here was a PIA server in London, UK, which gave me 10 Mbps.

With slow speeds like this, PIA is certainly not the best VPN for the UK if you value performance.

In previous PIA reviews, speeds were better. It seems that speeds with Private Internet Access are getting worse, even after adding WireGuard.

Comparison with VPNs that are faster than PIA

For comparison, the fastest VPN we have tested here on Restore Privacy is NordVPN. It also supports the WireGuard protocol and has a huge global network of fast servers. We could routinely get speeds over 300 Mbps in our tests for the NordVPN review. Here is one server location in Seattle with speeds of 445 Mbps:

We will also be publishing more speed comparisons in the PIA vs NordVPN report.

Based in the US (bad privacy jurisdiction)

While Private Internet Access does well in some areas of privacy, one major drawback is the jurisdiction.

PIA is based in the United States, which is a member of the five eyes surveillance alliance. And aside from the surveillance concerns, there are also legal drawbacks to operating a VPN in the US. The biggest issue is that the US government can legally force businesses to log customer data and provide this to authorities. Additionally, authorities can also issue gag orders, thereby prohibiting the business from alerting its customers to privacy violations (see National Security Letters).

There are previous examples of this happening, such as with IPVanish being forced to log user data, despite being a “no logs” VPN. Another example was Lavabit being coerced to hand over encryption keys.

How important is jurisdiction?

Ultimately, the answer is that it depends on your unique needs and threat model, which you should consider when selecting the best VPN service for your needs. Many people disagree about the importance of jurisdiction, and the answer is not entirely clear, simply because we cannot see what’s going on behind the scenes.

As a business operating in the United States, PIA is still obligated to comply with all US laws, regulations, and court orders – or shut down like Lavabit in 2013. It’s also worth noting that the previous “no logs” court cases happened under previous ownership, not the current parent company (Kape).

PIA does not work well for streaming

Private Internet Access has never done well for streaming in my tests. For example, Netflix has always been hit or miss. I’ve tested US servers with PIA to Access Netflix, and I was blocked out.

Private Internet Access may get through with some servers, but it did not work with the ones I tried to use. It is not the best VPN for Netflix based on my own tests, but things are constantly in flux when it comes to Netflix and VPNs, so you may want to test this yourself.

It’s also important to note that the Netflix VPN issue is always a cat and mouse game that continues to evolve. Even though I could not access Netflix with Private Internet Access, there may be a few servers in the network that are getting through (but I gave up). Two of the best VPNs for Netflix are currently NordVPN and ExpressVPN.

I also tested out BBC iPlayer, which is a popular streaming service for UK content — and it’s also free. Once again, however, PIA was not able to get through and was blocked out. Below you can see I’m using a PIA server in London, but BBC iPlayer is still not accessible.

In PIA’s defense, there are only a few VPNs that work for BBC iPlayer, with most others getting blocked.

Note: Many people also use VPNs on streaming devices. One such example of this is using a VPN for Firestick. Unfortunately, PIA does not offer a dedicated Firestick app at this time.

PIA purchased by Kape Technologies

I have an article dedicated to the issue of Kape purchasing PIA VPN. Here are the main highlights:

• Kape purchased Private Internet Access in November 2019
• Kape was formerly named Crossrider and was often associated with malware (see articles about “Crossrider malware“) – but Crossrider never created or distributed malware
• In 2017, Crossrider purchased CyberGhost VPN, and then later Zenmate
• Crossrider changed its name to Kape
• In 2021, Kape purchased ExpressVPN for about $1 billion

As we have noted before, trust is a major factor when choosing Privacy Tools. After all, a VPN has the potential to record everything you do online when you decide to use it to encrypt traffic.

Crossrider created a development platform, not malware

We have taken a closer look at Crossrider and Kape here. Ultimately, we learned that Crossrider created a development platform that third parties used to infect devices with malware. However, Crossrider itself was not the owner or creator of that malware.

Due to abuse carried out by third parties, Crossrider shut down its platform in 2016 and pivoted to the security VPN and security industry. Today, Kape is a major player in the VPN industry, owning four VPN services and a collection of VPN “review” websites.

Additional research findings:

Below are additional findings from my research of PIA for this review.

PIA support tests

Private Internet Access offers email (ticket) support and chat. Unfortunately, I was not able to reach live chat support when I tried for this review. Here was the message I received when attempting to connect with a support technician at PIA:

The chat ended, but nobody ever got back to me. This is a case of bad support in my opinion.

Most of the leading VPNs offer 24/7 live chat support with professional and responsive staff. This does not seem to be the case with PIA at this time.

Controversy surrounding the CTO of PIA

For reasons that are not entirely clear, some of the higher-ups at Private Internet Access decided to hire Mark Karpeles as the CTO (Chief Technology Officer) in April 2018.

To understand why this was upsetting to many PIA users, we’ll just take a quick look at Mark Karpeles.

Mark Karpeles was running Mt. Gox in 2014 when it suddenly collapsed, with millions of dollars in Bitcoins disappearing. Karpeles was subsequently arrested in Japan and charged with fraud and embezzlement. As to where all the Bitcoins that were stored at Mt. Gox ended up, nobody seems to know:

650,000 bitcoins remain unaccounted for as a result of the Mt. Gox hack. A number of online theories have been developed as to where the missing coins are. Some have suggested that Mt. Gox never had the amount of coins that it claimed, and that Karpelés had manipulated the numbers to make it appear that Mt. Gox held more bitcoin than it in fact held.

In March 2019, Karpeles was found guilty of tampering with financial records in a Japanese court. Due to the controversy that erupted in various forums after Karpeles joined PIA, Andrew Lee (co-founder of PIA) wrote a blog post where he explained his reasoning. The post discusses “Mistakes, Forgiveness and Human Progress” – but that may not be enough for PIA users who trust the company with securing their private data.

Does PIA work well for torrenting?

When selecting the best VPN for torrenting, there are a few things you want to look for:

1. Fast speeds
2. Secure apps
3. Good leak protection settings

While PIA offers secure apps with a kill switch, the speeds were not good in my tests. This means that torrenting will be most likely be slow. On a positive note, PIA does have port forwarding, which is useful with torrenting, but the slow speeds are still a big drawback.

Another drawback for torrenting is (once again) the US jurisdiction. The US has very strict copyright violation laws (DMCA) and many large media companies that go after people for copyright infringement. Using a VPN in an offshore jurisdiction may be safer, as they would not need to comply with copyright infringement laws or deal with DMCA issues. We cover this issue more in our ExpressVPN vs PIA comparison.

Private Internet Access FAQ

Here are some common questions (and their answers) related to the Private Internet Access VPN:

Is Private Internet Access really the fastest VPN on the planet?

Unfortunately, the answer is no. Although their website proudly proclaims that Private Internet Access is the fastest VPN on the planet, that simply is not true. In fact, despite their upgrading to use the fast WireGuard VPN protocol, our testing showed Private Internet Access to be one of the slower major VPNs.

Is Private Internet Access good for streaming?

In our testing, the Private Internet Access VPN had some small success connecting to Netflix and other streaming media services. They are better at it than many VPNs, but nowhere near the best.

If streaming content is important to you, check out this guide to the best VPNs for streaming.

Is PIA VPN good for torrenting?

The PIA VPN is not a good choice for torrenting. While it is a secure VPN, it is very slow, which could make torrenting tedious. In addition, it is based in the United States, where content providers can and do take legal action against people who download their content.

Does the Private Internet Access have dedicated IP addresses?

Yes! Private Internet Access has added support for dedicated IP addresses to their service. Addresses are available in several countries, and the additional monthly fee for these addresses is low.

Private Internet Access review conclusion

Private Internet Access is a cheap VPN. The company has been adding features to increase the value of the service, but it still lags far behind industry leaders like NordVPN or Surfshark. On a positive note, it does have good VPN apps that are secure and user-friendly. But even with that, these drawbacks stand out:

• Slow and inconsistent speeds
• Based in the United States
• Does not work well with streaming services
• Now part of a large VPN conglomerate (Kape Technologies)
• Mediocre support that may or may not be available

In short, while the company continues to improve their service, we still can’t recommend this VPN. There are too many other great alternatives to consider.

Best alternatives to Private Internet Access

Click the VPN name below to read our full review – or grab the discount for the best savings. All of these VPNs have a 30 day money-back guarantee.

1. NordVPN review (with a 68% discount coupon)
2. Surfshark review
3. ExpressVPN review

You can also check out our guide on the top-performing VPN services based on the latest test results.

If you have used Private Internet Access, feel free to share your review in the comments below.

This PIA review was last updated on July 6, 2023.

About Sven Taylor

Sven Taylor is the lead editor and founder of Restore Privacy, a digital privacy advocacy group. With a passion for digital privacy and accessible information, he created RestorePrivacy to provide you with honest, useful, and up-to-date information about online privacy, security, and related topics.

Reader Interactions

Comments

1. TD070VA1 May 26, 2023

I have used PIA for four years plus four free months–initially under DuckDuckGo’s recommendation at the time, then as a returning happy-ish customer–to keep my Internet open, private, and secure, independent of my endpoint; streaming access and fast speeds are not much of a priority. It was and is still cheap too. Its Linux desktop client occassionally crashes on input, but the VPN connection is unscathed. Its Android client has no built-in killswitch since version 3, an issue with my phone at the time. For that, I was told by customer support to stick to version 2. (Un)fortunately, that phone was stolen, so I ended up with a near-AOSP phone with access to Always-on VPN and all. Lastly, both clients can be unresponsive especially with intermittent Internet. As for the VPN connection, it has been a 4 out of 5 for me with rare reconnects. But earlier this year, it did that every five to ten minutes, many times requiring manual intervention. That could also be my Internet though. Also, their IP addresses from my preferred servers are getting less consistent in their inferred locations. This alone has its own slew of issues. With consumer fatigue and the competition today, I decided to try on another provider. I dunno whether the fraud allegations are true. I have turned off automatic renewal ad we should for long-term subscriptions, and my payment method will soon be toast. I will reply to this post if I come across anything fraudulent.

Boris March 6, 2023

They suggested me 1 year free Restoro, but no a link to load.

Artaban January 10, 2023

PIA is fully compromised, a full access for hackers direct to your computer ! I have installed PIA only on Chrome and I use Chrome only for streaming TV to ChromeCast. No sign-in using chrome, no payment, no personal information : only streaming from abroad using PIA. Few days after opening PIA account and installed their Chrome extension, i had to change all my passwords on my GAFA accounts as they all warned me of my accounts compromission. I was even banned from Facebook Ads because of someone unrespectful in… Kazahkstan. But I’ve never used FB Ads Tools and I live in France !
Yesterday, I’ve received a PIA email telling me that my account email was changed for a temporary short-term one-shot usage @yopmail account. In the same day, 100 euros payment to PIA were debited from my VISA CARD without my authorization. So, keep your steps away from PIA, it is a huge security hole on your computer, that cannot be doubted.

Jake November 18, 2022

I feel like I should post a positive comment about PIA. So many negative comments here that I have to wonder if it’s just the competition playing passive-aggressive games. I have been an actual PIA customer for many years. I can’t recall how long (5 or more years?). Customer service has always been great. Quick responses from real people. Internet speeds on both my Desktop (Linux) and Phone (Android) have been fast with little downtime. They are also one of the few VPN companies that have been proven in court (I think it’s been twice already) to keep no logs, to fight for their users right to privacy. There have been other things too (which I can’t recall… was their software vetted too?). I came across this article because I was looking at MACE (their adblocker at the DNS level). It seems that it’s not highly regarded. I also did not see a MACE option in the android app (it’s only the Desktop App). I’m following up on this because it would be nice to have tracking protection built into the apps (especially the mobile app – which have less tools). Anyway… Love PIA. I’m still standing by them. I occasionally look at competitors but always stay with PIA. They fight for their ideals and, to date, that has not seemed to change.

Adam E. July 29, 2022

I am switching from this company, because not all heroes’ wear “Kapes”. This company is a “shady” company. The Dedicated IP address is a joke, it does not work like it should. Still requires you to play the Captcha game. I have noticed too over time that this company is doing something to my PC’s trying to slow them down, causing problems with the Windows 10 operating system that in a few months I have to reset the PC’s to get that new PC feeling back again. What are they doing to us? It’s time for a change, and it’s time someone holds this company accountable for their “shady” actions against us users. This used to be a real VPN, now it’s a fake VPN service. I guess this will likely be the last day in my entire life with this company. I will be telling them, they made their own bed, now they have to sleep in this dirty old bed.

• ian November 25, 2022

I agree with you,
Pia is an absolute crock of shat.
Ticket service is a joke at best, captcha dont work , keeps disconnecting always on vpn on android on 5 different device on 2 internet connections, customer service people are absolute idiots dedicated ip dont work even though they and the game provider said it would ping and latency is very bad even on the best of connections. Ping of neally 2 seconds makes games freak out and boot you off . Stuck with these idiots til 2024, wondered why it was so cheap

ray May 31, 2022

Been with PIA since 2010 and own multiple accounts that I pay with Gift cards. PIA stole $50 from me and have refused to restore or refund the funds even after providing them with statements showing that the payment was legit.
Private Internet Access charged me $50 for a year account. A few days later they close my account and have refused to refund me the money or reinstated the account. The excuse they gave was that a transaction had show on the card that I paid with after purchasing the year service.
Even after I show a statement of the gift card that the PIA payment was the only one on the gift card pia refuses to refund or restore the account or refund the money.
I have heard multiple you tubers knocking them down since they got bought over but I actually never tough they will steal $50 and refuse to make things right. STAY AWAY FROM THIS VPN, THEY SCAMMED ME AND WILL DO YOU AS WELL.
I am going to find every independent site that reviews your vpn and post all the chats from your company refusing to restore or refund my funds

t.j. May 7, 2022

Kape Technologies now owns Express vpn so how can they be recommended?

• Sven Taylor May 7, 2022

Did you read the review? I explained how Crossrider created a development platform, not malware. And when we took a closer look at Kape and Crossrider, there was not much to be concerned about.

ray May 31, 2022

Been with PIA since 2010 and own multiple accounts that I pay with Gift cards. PIA stole $50 from me and have refused to restore or refund the funds even after providing them with statements showing that the payment was legit. Private Internet Access charged me $50 for a year account. A few days later they close my account and have refused to refund me the money or reinstated the account. The excuse they gave was that a transaction had show on the card that I paid with after purchasing the year service Even after I show a statement of the gift card that the PIA payment was the only one on the gift card pia refuses to refund or restore the account or refund the money. I have heard multiple you tubers knocking them down since they got bought over but I actually never tough they will steal $50 and refuse to make things right. STAY AWAY FROM THIS VPN, THEY SCAMMED ME AND WILL DO YOU AS WELL. I am going to find every independent site that reviews your vpn and post all the chats from your company refusing to restore or refund my funds

• Romeo December 31, 2022

I can believe this. Effective today, I’m no longer a customer due to questionable billing practices. PayPal intervened òn my behalf. Terrible company to get a refund or even cancel an account.

ray May 31, 2022

I had lots of issues with Malware since this company took over Private Internet Access. After doing a bit research I found this ( Kape Technologies is a company with a very sordid past, which involved injecting malware onto people’s devices and massive data mining operations. It was co-founded by CEO Koby Menachemi, who was part of Israel’s infamous Unit 8200, where he spent 3 years as a developer. ) They also scammed me out of $50 and have refused to refund me or restore my service. You might be better off not going with them or express vpn which is also own by them. I really hate to say this about them since I been a customer since 2010. They are a scam

Razman April 26, 2022

Since PIA sold out to KAPE (a known seller of user information) they have gone way downhill. Plus they can be forced to start logging since they are based in the U.S. I quickly dropped them and switched to Surfshark, which is very, very fast (gigabit on all server interfaces) and cannot be forced to log any data since they are outside the U.S. PIA was a good VPN until their sellout. Now their speed really sucks and they still cannot stream Netflix or Amazon very well. They used to be a top of the line company. I wouldn’t use them now even if they paid me.

Jaydee April 23, 2022

They’re a bunch of thieves & crooks. I tried their VPN, didn’t like their options, paid in Bitcoin (that was a mistake). Requested a refund, asked me to confirm a bunch of information for 3 days straight, now they’re ignoring me… I am NOT impressed. Very unethical company. Will probably never get my refund.

• ray May 31, 2022

you can file an inquiry with the Federal Government as this is very likely to be considered under financial crimes fraud

Edgar April 14, 2022

I had a yearly subscription and by mistake they sent me an offer to reactivate that subscription which wasn’t expired. I clicked and paid into the offer, which was for a 2 year subscription, but it created a new subscription instead of extending the existing one. I ended up with 2 subscriptions. I was expecting the subscriptions to be merged. When I received an email saying that my subscription was expiring it took me by surprise. When I contacted customer service they said I should have merged the subscriptions within 30 days of receiving the second subscription. They basically stole 7 months of subscription from me. Customer service is horrible and you can’t access a history of financial dealings in your account. Please keep your emails as it is the only proof you have of any charges made by this company. Very dodgy. Please avoid.

• rayh May 31, 2022

Interesting to see a trend of Fraud I have been with PIA since 2010 and own multiple accounts that I pay with Gift cards. PIA stole $50 from me and have refused to restore or refund the funds even after providing them with statements showing that the payment was legit.
Private Internet Access charged me $50 for a year account. A few days later they close my account and have refused to refund me the money or reinstated the account. The excuse they gave was that a transaction had show on the card that I paid with after purchasing the year service.
Even after I show a statement of the gift card that the PIA payment was the only one on the gift card pia refuses to refund or restore the account or refund the money.
I have heard multiple you tubers knocking them down since they got bought over but I actually never tough they will steal $50 and refuse to make things right. STAY AWAY FROM THIS VPN, THEY SCAMMED ME AND WILL DO YOU AS WELL.

Steve Wilbraham April 11, 2022

Beware of their billing practices and lack of real response when trying to cancel. My first notice of renewal was that they charged my credit card. I immediately called them but had to leave a voice mail. When I received no response after a few days and the credit card went from pending to actual charge I called my credit card company to dispute. That got a series of bot replies from PIA to which I promptly replied for instructions to cancel. I just kept getting bot replies and finally my credit card dropped my dispute. Everything was done within the 30-day-guarantees. I am going to write my credit card company again today with all my documentation to reopen my dispute. $99.00 for a 3-yr subscription to a service I have not been using at all for the last 2 years and have no more need for is too much to ignore.

polo April 8, 2022

Hello, can we still trust PIA since they were bought out? Their no logs policy may have changed

John February 14, 2022

I bought the service and it is totally worthless.
You can burn your money and at least you get some heat but this service you get nothing…. Just ripped off!

• JB March 20, 2022

But why? It doesn´t help that you don´t explain the problems you had.

Freddy Fakeface February 6, 2022

I was using PIA VPN. I would select a foreign country as my exit point. It would show for instance Austria. I would then look up the IP address for the exit port. Most sites would say Austria, but if you went to one of the more detailed sites to look it up, it would show as a server in the USA, hosting an Austrian IP address and have a warning about a deceptive location. Every country I tried would be the same, a server in the USA, hosting a IP address from the other country. Then I looked on a torrent site, and found other IPs that showed up as PIA VPN port in another country hosted in the USA. I believe this is called geo fraud, claiming an exit port in another country, but it really being in the same country as the entry port. I contacted PIA but had trouble explaining the issue to their not too bright help staff.

Jack johns February 1, 2022

Its not worth it. Get NordVPN instead. The connections are slow and the customer support is useless. They renewed my account with an old email from 5 years ago and they locked me out since I dont have access to that email. Even after verifying account info they still cant help me. I have to call my credit card company to dispute the charge. I understand its not a common problem, but its a risk I wouldnt be willing to take.