CyberGhost VPN Reviews
CyberGhost is great for what I need. Stable and fast connection. It would be amazing if there was a per app option to choose a region as sometimes I am traveling and need this functionality for my apps/programs to work. Or to identify traffic for a specific server, pause the connection and switch automatically to the predefined vpn country. Area for improvement would be that when connected to Bulgaria VPN, google search requires me to do 3-10 captcha whenever searching something.
Contact CyberGhost Customer Service
Cant get into my acct. To give them confirmation # for acct,canceled and want my money credited to cc account, only had service for a couple of hrs was very.
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Summary of CyberGhost Customer Service Calls
250 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call CyberGhost?
Payments and Charges Question:
- 19d ago “I was double charged, I paying monthly, you guys took $6.95 from my account then proceed to take $ 77 from my account moment later I would like the $77dollars put back into my account please”
- 1M ago “Being unaware of charges”
- 1M ago “I didn’t order cyberghost and I am being charged for it”
Account Question:
- 1M ago “Forgot password to sign in”
- 3M ago “Problem with membership”
- 4M ago “Acct compromised”
Activation/ Cancellation Question:
- 2d ago “Cancel Subscription”
- 2M ago “Canceling”
- 2M ago “Subscription cancelled still charged”
Product/ Service Question:
- 10d ago “My VPN isn’t Working”
- 15d ago “How it works!”
- 1M ago “Not working”
Request for Information Question:
- 1M ago “I don’t remember my password”
- 4M ago “Need help connecting my firestick”
- 5M ago “Speak to representative”
Refund Question:
- 1M ago “Refund”
Staff Question:
- 2M ago “Your service has not been working”
- 1Y ago “I have paid 2 times for a year and my service get cancel”
- 1Y ago “Customer service”
Cards Question:
- 11M ago “Someone accidentally paid for this app with my card”
- 1Y ago “Remove my credit card”
Shipping and Delivery Question:
- 4M ago “I have not purchased and already asking me to upgrade my package”
Other Question:
- 2d ago “Cancal”
- 17d ago “Problems”
- 21d ago “Trying to make a purchase and it won’t let me”
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CyberGhost VPN Reviews
The initial sign up and setup was very easy. I had ExpressVPN before and it was a bit annoying to have to dig around on their confusing page to find the long code whenever you needed to sign in.
So far, it’s been a good experience. I haven’t noticed any slowdown, it hasn’t disrupted my network mapping or my Backblaze account backups.
Date of experience : September 18, 2023
Our 2022 Transparency Report has landed
2 days ago
Good but geoblocking issue
In general really amazing. It has a lot of features to make you feel safer and also be safer when on the internet and there is a lot of servers to choose from. The only issue I have is that it can sometimes be really annoying when trying to evade geoblocking as some IPs have been already blocked by the streaming services and it can take ages to finally get one that works.
Date of experience : September 19, 2023
5 days ago
Ghostie for a lifetime
Had been a Ghostie for about 3 years now and due to my travel, accessing the internet as a Ghostie across geographies always keep my experience safe and secure. Great to note that due to their excellent support a few of my friends too adopted the same and are fellow ghosties now.
Keep up the innovation and may the tribe grow by leaps and bounds.
Date of experience : September 17, 2023
24 reviews
4 days ago
Despite being assigned 2 accounts…
Despite being assigned 2 accounts initially which caused me some log on problems your support staff easily cancelled the 2 accounts and assigned me just one. My e mail seemed to have locked out but that was resolved easily. Now I am able to use it and I really like what we are now able to view
Date of experience : September 15, 2023
3 days ago
CyberGhost fulfills my expectations of…
CyberGhost fulfills my expectations of privacy, and connectivity when I’m away from my country. Helps me to stay in contact with family, friends and local news and finances. Thank you for your excellent service,
Date of experience : September 19, 2023
4 days ago
Speed Caps and Intrusive ISP
I don’t often do surveys and reviews, but I did a speed test with CyberGhost on and off. My ISP has my connection throttled and this gave me back the speed I’m paying them for. What prompted me to get CyberGhost is the fact that your ISP says they can only see your internet traffic, but I spoke to a representative about a download warning I received, and the rep somehow knew which ones were deleted and which ones were still on my drive.
Date of experience : September 17, 2023
4 days ago
I have been using Cyber Ghost for years…
I have been using Cyber Ghost for years when I’m away from home, like on a hotel website, for instance. It makes me feel secure and I have never had any problems, like more ads, or odd items popping up on my computer after I use the website. Sometimes it’s a little querky to set up and lately it seems like it doesn’t want to coneect, but I think that is probably due to an infamous PC update of some kind, so I’m sure I can get it resolved. I also use it on my phone when I’m traveling. It works great.
Date of experience : September 07, 2023
4 days ago
CyberGhost is great for what I need
CyberGhost is great for what I need. Stable and fast connection. It would be amazing if there was a per app option to choose a region as sometimes I am traveling and need this functionality for my apps/programs to work. Or to identify traffic for a specific server, pause the connection and switch automatically to the predefined vpn country. Area for improvement would be that when connected to Bulgaria VPN, google search requires me to do 3-10 captcha whenever searching something.
Date of experience : September 17, 2023
4 days ago
Affordable, reliable with an extensive range of servers
Affordable, reliable with an extensive range of servers for streaming, downloading, torrenting to choose from. Simultaneously offers worldwide locations to choose from.
The interface is very user friendly, and it is compatible with most, if not all, platforms.
They offer good price value for their service which makes CyberGhost a serious competitor in the VPN business and has been around for a long time providing this service. Would definitely recommend!
Date of experience : September 17, 2022
Sep 15, 2023
You will understand if you use it in…
You will understand if you use it in Japan. Great efforts are being made by companies to create stable and fast VPNs. We also constantly update the latest technology so that Japanese users can use it with confidence. I hear that the desktop version of the VPN app will be translated into Japanese, and the VPN inquiry desk will also be available in Japanese. That can be said to be the most reliable. It is difficult to get unnecessary advertising. CYBER GHOST VPN spares no effort to always be the fastest VPN.
Date of experience : January 14, 2023
40 minutes ago
Okay software but bad business practice
I received a email that I should rate the service. If I click 4 or 5 stars then I get redirected to this website to write a review. But if I click 1,2 or 3 star I get redirected to the CyberGhost VPN helpline.
That is not very honest of CyberGhost.
I wanted to give 3 stars because the service works but you get a lot of emails and they sell deals witch a limited time countdown that is fake.
The software is okay but the Business practice is a bit fishy. Only 2 stars.
Date of experience : September 22, 2023
3 days ago
The VPN connection times out frequently…
The VPN connection times out frequently when not active for a brief period of time (like Bathroom visits).
Is there a way to extend my time out value. I tried your sttings icon detials, but no luck. It is very irritating.
I run Windows 11 Home. Please send me some help details. I also ran a few WiFi troubleshooter programs but so far not much luck. It happens more with 5G connection. I am on a 40MBps speed band.
Thanks
GL
Date of experience : September 19, 2023
4 days ago
I want to tell you about problems with CyberGhost blocking online facilities.
I want to tell you about problems with CyberGhost. For a while after installation everything was fine. Then, various online facilities began to block and I identified the cause by disconnecting CyberGhost. Some have righted themselves while others persist, annoyingly. The most significant – because I use it so much – is Google search which occasionally lets me in unhindered but more often than not requires me to got through a Captcha routine, sometimes two or three confirmations, but sometimes twelve! Such a waste of time and patience, that I change to Bing which I do not like.
I have reported this problem previously in one of these reviews, but with no response or repair. Please either fix this or contact me to discuss a fix (or account cancellation).
Date of experience: the past six months or more.
Date of experience : September 17, 2023
3 days ago
A very reliable service
Always available, speedy service and a great choice of servers. I’ve been with them for many years now and because of the service I will continue to subscribe to them
Date of experience : September 19, 2023
5 days ago
Speeds are acceptable
Speeds are acceptable, even when located far away from me. The auto kill switch – I would like to have a seperate manual kill switch also.
The only issue I have at this point is that some locations just will not connect even though they connected a few weeks ago.
Date of experience : September 15, 2023
Read 1 more review about CyberGhost VPN
3 hours ago
Friendly and quickly VPN
The connection is always quickly to get on, and from there the speed is good and overall the speed through the connection is fantastic
Date of experience : September 22, 2023
2 days ago
Two minor issues
It works fine for me with two minor issues.
1. My wired connection has speed up to 900gbs and the VPN slow it to ~250. It is ok so far but I made a notice.
2. I have installed it on my Amazon fire and it works as expected. However, when I turn my tv on I need to turn VPN on as well before I start to watch anything. It doesn’t do it automatically.
Date of experience : September 20, 2023
12 hours ago
Seamless service.
On the one occasion that I had a problem with the service, it was quickly resolved when I contacted your Customer Support team.
Date of experience : October 20, 2022